- Return request can be initiated at the point of delivery before the departure of the dispatch rider or through our contact channels.
- Return is allowed within 24 hours after delivery.
- Products that has been altered from there original or opened by an unauthorized person without permission shall not be eligible for return.
- Perishable goods cannot be returned except a valid reason is raised at the point of delivery and affirmed by the dispatcher.
- Product damaged due to misuse cannot be returned
- Exchange of returned product with another product is not allowed
- Orders already dispatched can not be cancel except is under processing
- Refund shall be settled to clients wallet within 3-7 business days upon confirmation of returned item(s).
- Refund shall exclude shipping/delivery charges.